we have the answers


how does the order process work?

seamlessly


when will my order ship?

let's see


can I provide my own artwork?

of course!

Absolutely! Our team of graphic designers would be thrilled to help you with design. It's a smooth process that begins with filling out a design brief and providing any assets you may have to include in your design. From there, a designer will help bring your piece to life and work with you to create approved artwork. Add graphic design to your order when adding an item to your cart, or request a custom quote.

You bet! For most products, quantities can be split between different designs. However, quantity configurations depend on the product. Additional file-checking fees apply, reach out to your agent or chat with us to find out what your options are for a particular product.

In most cases, you sure can. Our rush service can expedite production by up to 4 days, with a fee of 10% for each day. Expedited UPS shipping is also available to choose at checkout. If you'd like to rush your order, reach out to your agent or chat with us to learn what your options are.

We want you to be comfortable working with us, and we aim to provide thorough, personal service to ensure your order is produced as expected. If you find a quality issue with your order, please let us know so that we may improve our products or services. Give us a call with any questions, comments, or concerns you may have and we’ll be happy to chat with you.

Refunds:
A full or partial refund may be extended in rare circumstances in which production has not started on your order. In such cases, refunds may be adjusted to cover any fees for file-checking or other services associated with your order.
Full refunds are usually not possible once your order enters production. Production begins after artwork proofs have been approved and payment received. Artwork uploaded after proof approval cannot be accepted once production begins.

Reprints or Credits:
If a job does not meet your quality expectations, we want to know about it! We’ll immediately launch a quality assurance investigation, and if we made a mistake, we’ll gladly issue a reprint or credit for the percent affected. To report a quality issue, please notify us within 14 days of delivery and provide verification of the problem. Reprints or credits requested more than 14 days after delivery may not be possible. Photos of the issue are typically adequate for us to investigate, however some cases may require samples or the affected portion of product be returned. We will recommend a course of action based on our quality investigation. If we determine it will not be possible to remedy the issue through reprinting, we may elect to refund part or all of the original cost of the order.

We cannot accept responsibility for delays or defects that are outside of our control. If a delay is caused by failure to timely provide artwork, approve proofs, or submit payment, and your satisfaction requires expedited production or shipping, we reserve the right to charge for the expedited shipping and/or applicable rush fees. We make every effort to review artwork thoroughly and give you the opportunity to correct any potential issues. However, ultimately, First in Print is not responsible for errors or defects due to client-supplied artwork. Please reference our Artwork Guidelines to ensure your files are primed for the best quality results.

Loop length is the measurement between the hole in the printed piece and the knot in the string, and is equal to half the circumference of the bottle neck or top. For more details, check out this quick guide.

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